Last updated: January 2026
At Al Sara Fashion, customer satisfaction is our priority. Please read this policy carefully before making a purchase on www.blossom2u.com.
Returns & Refunds
Returns or refunds are accepted only if:
- Item received is defective, damaged, or incorrect
- Issue is reported within 3 days of receiving the item
- Item is unused, unwashed, and in original condition with tags
Non-Returnable Items
- Sale or promotional items
- Innerwear, leggings, or intimate wear (hygiene reasons)
- Items damaged due to misuse or washing
- Wrong size selected by the customer
Refund Process
- Approved refunds will be issued to the original payment method
- Processing time: 7–14 working days
- Shipping fees are non-refundable
Exchanges
- Exchanges are allowed for defective or incorrect items only
- Subject to stock availability
Order Cancellation
- Orders can be cancelled within 12 hours of placing the order
- Orders already processed or shipped cannot be cancelled